Privacy Policy

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Privacy Policy

1. Introduction
ZELX ("we," "our," or "us") is committed to protecting the privacy and security of our clients, employees, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, company details, and job title.
• Technical Data: IP address, browser type, operating system, and website usage statistics.
• Business Data: Information related to projects, contracts, and client interactions.
• Communication Data: Emails, messages, and other correspondence.

3. How We Use Your Information
We process personal data for the following purposes:

• To provide engineering design services and manage client relationships.
• To communicate with clients, suppliers, and stakeholders.
• To improve our website, services, and user experience.
• To comply with legal and regulatory obligations.
• For marketing purposes, where consent has been given.

4. Data Security
We implement robust security measures to protect personal data from unauthorised access, loss, or misuse. Our IT systems are regularly updated, and we enforce strict data access controls.

5. Data Sharing & Third Parties
We do not sell or rent personal data. However, we may share information with:

• Trusted third-party service providers assisting in business operations.
• Regulatory authorities if required by law.
• Partners or subcontractors involved in project execution.

6. Data Retention
We retain personal data only as long as necessary to fulfil contractual, legal, and operational requirements. Data no longer needed is securely deleted or anonymised.

7. Your Rights
Under the UK GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Object to data processing in certain circumstances.
• Request data portability where applicable.

8. Cookies & Website Usage
Our website may use cookies to enhance user experience and analyse traffic. Users can manage cookie preferences via browser settings.

9. Contact Us
For any queries regarding this Privacy Policy or your personal data, please contact:

hello@zelx.co.uk

10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify affected individuals.